The annual Wisdom of Crowds Business Intelligence Market Study surveys users across geographies, functions, organization sizes, and vertical industries. Users are asked questions about business intelligence trends, as well as questions about 27 specific vendors on 33 different criteria.

In this year’s report, Dimensional Insight was noted for its scores that remained “well above the overall sample in 2019.” The company was also an “overall leader” in the two market models included in the report, placing in the top right corner of each. The Customer Experience model plots sales and service scores on the X-axis with product/technology scores on the Y-axis. The Vendor Credibility model plots a value score on the X-axis with a confidence score on the Y-axis.

In addition, Dimensional Insight was noted for being “best in class for sales product knowledge, product customization and extensibility, consulting experience and continuity, and overall integrity.” The company also had a perfect recommend score.

“We congratulate Dimensional Insight for its strong scores over the past 10 years of the study,” says Howard Dresner, president, founder, and chief research officer of Dresner Advisory Services. “The vendor ratings are based solely on the voice of the customer, and, based on this assessment, Dimensional Insight continues to provide significant value and satisfaction to its customers.”

“At Dimensional Insight, our customers are the focal point of everything we do, and helping them deliver real results to their organization is paramount,” says Fred Powers, president and CEO of Dimensional Insight. “These scores reflect our customer-centric values and we’d like to thank our users for their continued support of our company.”

About Dimensional InsightCOPYRIGHT LASICILIA.IT © RIPRODUZIONE RISERVATA